furthread customer care
Frequently asked questions
Everything worth knowing before and after your order.
How soon will my order arrive?
We dispatch within 1–2 business days of payment, and most orders arrive within 5–8 business days of payment.
Remote pincodes, the north-east, and delivery during festivals or monsoon disruption can take longer. Business days do not include Sundays or public holidays.
Is delivery free, and can I track my order?
Delivery is free on every order, anywhere in India. There is no minimum and no surprise charge at checkout.
You will receive tracking details by email once your parcel is dispatched. If tracking has not updated for more than 3 business days, message us and we will chase the courier for you.
Do you offer Cash on Delivery?
Yes — Cash on Delivery is available on every order, at no extra charge.
If a Cash on Delivery order ever has to be refunded, we will ask for your bank details so we can send the money by transfer.
What payment methods do you accept?
You can pay online by UPI, Visa, Mastercard or RuPay through Razorpay, or choose Cash on Delivery. Both cost the same — there is no extra fee either way.
How do I choose the right size?
Measure your dog around the widest part of the chest, just behind the front legs, and match that number to our chart. We make five sizes, S to 2XL, covering a chest of 19 to 31 inches.
Two things make it easier: the size guide has the full chart and shows you how to measure, and the fitting room suggests a size from a photo. If you would rather just ask, send us the chest measurement on WhatsApp before you order.
What if the size doesn't fit my dog?
Every furthread piece is cut to the measurements on our published size chart, and that chart is our promise to you.
If what arrives does not match the chart, that is our mistake. Tell us within 7 days of delivery and we will exchange it for the correct piece at no cost — we arrange and pay for the return pickup and for sending the replacement.
If the garment does match the chart but does not suit your dog, we are not able to exchange it. That is why it is worth measuring before you order, or asking us first — we would much rather spend two minutes on the measurement than have you receive the wrong thing.
How do I raise an exchange or a claim?
Email furthreadd@gmail.com or WhatsApp +91 82818 44300 with your order number, what is wrong, and photographs. For a damage claim, include the unboxing video. We reply within 2 business days.
Anything coming back to us must be unworn, unwashed, free of hair and odour, with any tags still attached.
What if my order arrives damaged or wrong?
We will refund it in full. To claim, we need a continuous 360° unboxing video showing the sealed parcel from all sides, the parcel being opened in one unbroken take, and the damage clearly visible.
Please start recording before you open the parcel — we cannot process a damage claim without that video. Send it within 24 hours of delivery.
Approved refunds reach your original payment method within 7 business days of approval.
Can I cancel or change my order?
Orders cannot be cancelled once payment is made. We begin picking and packing straight away and we hold limited stock of each design.
If you have ordered the wrong size, message us immediately — if the parcel has not left us we will do what we can.
Do you ship outside India?
Not yet. We ship within India only, from Thiruvananthapuram, Kerala.
Is there a discount on my first order?
Yes — WELCOME50 takes ₹50 off your first order. It can be used once per customer, and applies at checkout.
Still not sure?
Send us your dog's chest measurement and we will tell you which size to order — usually within a few minutes.
Please include your order number. We reply within 2 business days.