Refund policy
We want your dog in something that fits. This policy explains exactly when we replace or refund an item, and what we need from you.
The short version
- You have 7 days from delivery to raise a claim.
- We exchange free — and pay shipping both ways — if the garment you receive does not match our published size chart.
- We refund if the item arrives faulty or damaged, supported by an unboxing video.
- We do not accept returns or exchanges for a change of mind, or because a dog was measured incorrectly.
Sizing: what we guarantee
Every Furthread piece is cut to the measurements published on our size guide. That chart is our promise to you.
If the garment you receive does not match those measurements, that is our mistake. Tell us within 7 days of delivery and we will exchange it for the correct piece at no cost to you — we arrange and pay for the return pickup and for sending the replacement.
If the garment does match the chart but does not fit your dog, we are not able to exchange it. Please measure your dog against the size guide before ordering. If you are unsure, message us on WhatsApp at +91 82818 44300 with your dog's chest measurement before you buy and we will tell you which size to order.
Damaged or faulty items
If your order arrives damaged or with a manufacturing defect, we will refund it in full.
To claim, we need a continuous 360° unboxing video that shows:
- the sealed parcel from all sides before it is opened,
- the parcel being opened in one unbroken take, and
- the damage or defect clearly visible.
Send the video to furthreadd@gmail.com or on WhatsApp within 24 hours of delivery. We cannot process a damage claim without this video, so please start recording before you open the parcel.
Approved refunds are issued to your original payment method within 7 business days of approval. For Cash on Delivery orders we will ask for bank details to process the refund by transfer.
Order cancellation
Orders cannot be cancelled once payment is made. We begin picking and packing immediately, and we hold limited stock of each design.
Condition of returned items
Where a return or exchange has been approved, the item must come back unworn, unwashed, free of hair and odour, and with any tags still attached. We may decline a return that reaches us in a condition we cannot resell.
How to raise a claim
Email furthreadd@gmail.com or WhatsApp +91 82818 44300 with your order number, what is wrong, and photographs — plus the unboxing video for a damage claim. We reply within 2 business days.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019.